Help

FREQUENTLY ASKED QUESTIONS

Below you’ll find answers to the most commonly asked questions.

Making an account with us is easy! Click on the “Your Account” tab at the top right of the screen. You'll see a “Register Here” link where you can enter your email address and password to create an account.
You'll be able to reprint an order directly through ‘Your Orders’ for 90 days after the original was placed. Unfortunately, after the 90 day limit, we are unable to store artwork files for historical orders, so it's best to keep a copy of all your design files for your records and future use.
Unfortunately not at the moment! We only ship within the United Kingdom and are unable to deliver directly to Ireland, Mainland Europe or Channel Islands.
Unfortunately, the only way currently to make changes to an existing order is to contact our customer service team and request that it be cancelled and refunded. You will then need to place the order again. This applies in the following cases: To upload different artwork To make changes to the product specs To make changes to order quantity You can reach our customer service team on weekdays from 9am to 5:30pm GMT. We are available over live chat on the site, or over email at info@avsimagedesigns.co.uk.
The only way to change the address on an order is to contact our customer service team. Unfortunately, we are not always able to change the address, but will do our best to assist.
When ordering a product with two sides or a product with multiple pages (like booklets and brochures), you should upload all pages of your artwork at one time: 1. Click "upload all files" to begin 2. Find your files on your computer and then either drag and drop them into the file upload screen, OR, ctrl + click on the files you want to upload. Make sure to select ALL the files you need for the product: For double-sided products like business cards, flyers, letterhead, etc., please put both pages of the artwork in one file, in the correct order of the pages. For more information on creating double-sided artwork, please read these guidelines. For more information about uploading artwork for sets, read these tips. If you already submitted your artwork and need to add more pages, please email our customer service team at info@avsimagedesigns.co.uk with the item number (starts with B) and the additional files.
To cancel your order, please get in touch with our customer service team. You can reach us over live chat, or over email at info@avsimagedesigns.co.uk. We are open Monday through Friday 9am to 5:30pm GMT. We will cancel your order if it hasn't moved into production. We will also issue a refund. Unfortunately, if it has already started printing, we cannot cancel your order. Coming soon - You will soon have the ability to cancel an eligible order through directly in your account. If you're subscribed to our emails, we will email you when the new feature is ready.
We do our best to offer you a fair and competitive price on print. If you find a cheaper price or are currently getting a better price elsewhere, please share the full product specifications and proof of the price and we will try to match it. Unfortunately, we cannot guarantee that we'll be able to do this every time.
We do not offer page numbering.
We do not offer page numbering.
You can find information about all your orders in the "My Account" section of our website. 1. Log in to avsimagedesigns.co.uk 2. Go to "Your Account" and click "Orders" from the dropdown 3. On the "Orders" page, you can search for an order by item number, customer reference number, PO number, or item name. 4. You can also filter by date range and status of order: 5. If you don't see your order, try selecting the "legacy orders" tick box. Any orders placed on our old site will appear when this is selected. 6. When you find your order, you'll see a variety of statuses. If the order is in progress, it'll be indicated here. If the order has been dispatched, you'll see this here as well. You can also find the shipping tracking information. For any other queries about an order, please get in touch with our team.
If your discount, or promo, code is not working, it is likely for one of these reasons: 1. The discount code has expired. 2. The discount code you're using is only valid on certain products, which are not in your cart. 3. The discount code you're using has a minimum cart value requirement, which you have not met. If you think none of these reasons fit your issue, please contact our customer service at info@avsimagedesigns.co.uk team for assistance.
It is very easy to use a discount, or promo code, on the site: 1. Put all the products in your basket 2. Go to the basket screen and put in the discount code: 3. Click "Apply." The discount will automatically be applied, and the new basket total will reflect the discount. Note: The product totals will also adjust to show the discounted price. The total discount value will also show in cart.
We offer four choices of production times: Saver, Standard, Express and Same Day. By default, on our website 'Saver' is our money saving option, and is a great way to reduce print costs if you’re not in a rush for the work. Standard is a regular service, while Express speeds up the production time. Same Day is our fastest turnaround time, where orders placed, with print ready artwork, before 11am are guaranteed to print and dispatch that day, and are delivered the next working day to most postcodes. Turnaround times are product specific and are dependent upon the complexity of the print process.
Our Same Day service is our fastest turnaround time. Where orders are placed, and print ready artwork is received, before 11am, we guaranteed to print and dispatch that day, and deliver the next working day to most postcodes. Our Same Day service is available on selected products on certain order quantities. Check the product page on our website for your specific requirements.
The print facility is located in UK. Orders placed with us are printed within this network, in a selection of plants across the UK and Europe. Process larger volumes of orders for faster production speeds Grow product catalogue Maintain great prices Same high quality print Same fast turnarounds
Our Pro Tools are free resources to help your business thrive. Sample packs A free sample pack bursting with our bestselling products. Most of the samples in these packs are white label, so you can show them to your customers to prove the quality of your products. Downloadable Flyer and Poster Templates For some quick print marketing materials, download our free design templates. For each product we provide two files: a print-ready PDF and an editable InDesign files. If you want to customise even further or build your own files, we’ve included links to the fonts and images we used. Avs Image Designs Blog Our blog is written exclusively for print, marketing and creative professionals. It is packed full of advice, tips and product information to help you get more from print.
error: C/P Protected